IS ALL OF YOUR MERCHANDISE OFFICIALLY LICENSED?
YES! All our products are 100% officially licensed. By supporting Rock On Stocks, you’re helping your favorite artists get paid. We hate bootlegs. They affect our business as much as they hurt the bands we all love. If you decide to buy your merch elsewhere, please be careful, as there are a LOT of counterfeits out there these days. Buy from a trusted source who has been in the music industry for a while. And be aware that Amazon, eBay, Facebook and Instagram are littered with bootlegs, so please do your research before you make a purchase—your favorite band’s livelihood depends on it. No counterfeit merchandise here!
WHAT BRAND ARE T-SHIRTS PRINT ON?
Rock On Stock is a retailer, not a manufacturer, which means we do not actually print any of the T-shirts we’re selling. Instead, we buy all our merchandise wholesale from a large list of suppliers (merch companies, record labels, directly from the artists, etc.). So unfortunately, we cannot specify what brand our T-shirts are, because they’re all different! In fact, one specific product id number can be printed on several different blanks, and/or they can come printed on one brand in one shipment, and then a different brand when we restock. Because of these factors, we do not specify what brands are used.
ARE JUNIOR TOPS ARE FOR ADULTS OR KIDS?
Junior Tops generally fit teen girls and petite size women. Junior Tops are typically smaller than standard women’s sizing. The items come from many suppliers, are printed on a variety of blanks using various materials and different cuts and styles. Sizes are approximate and cannot be guaranteed.
I PLACED MY ORDER AND I DID NOT RECEIVE MY TRACKING NUMBER.
Orders are processed within seven (7) business days before shipping. That's why you do not receive your tracking number immediately. If you do not receive your tracking number beyond seven (7) business days, please contact our customer service at firstname.lastname@example.org.
HOW DOES ROCK ON STOCKS WORK?
You can place your order online 24/7 by visiting rockonstocks.com. One your order has been received, we will work hard on getting you your items as quickly as possible.
DO YOU GIFT WRAP?
Sorry, but we do not! It’s probably for the best though—we suck at it.
CAN I CANCEL MY ORDER IF IT HAS NOT SHIPPED?
Items that state 'Ships in 3-5 Business Days' in the Availability section of the item page cannot be canceled. These items are 'made to order' and once submitted to the manufacturer / the order is placed they cannot be canceled. However, all orders are of course eligible for return within 30 days of purchase.
IS ALL OF YOUR MERCHANDISE NEW?
Yes, all of our merchandise is new and not worn.
WHAT IF I RECEIVED AN INCORRECT OR DEFECTIVE ITEM?
Please contact us at email@example.com for a prepaid return shipping label. We'll of course have the correct item sent out to you right away!
HOW TO KNOW YOU ARE A REAL ENTERPRISE?
Here our enterprise numbers:
Federal enterprise number (NE): 783258270
Quebec enterprise number (NEQ): 2273185605